Shipping & returns

If you are not completely happy with your purchase, you may return it to us (unused) within fourteen days of receiving it. We will refund the full purchase price minus the cost of shipping. Unfortunately, we are unable to accept returns on sale items, gift cards, vintage items, and personal items such as towels, hair and nail brushes.

Returned items can be exchanged for store credit or refunded for the original purchase price. Items must be in unused condition. 

Before returning items you must get approval via email on our contact page or by emailing us at thebirchstore@gmail.com. Please do not return packages without approval.

We reserve the right to charge a 20% restocking fee on items that are returned damaged, after the fourteen day period, or without prior permission.

If you have any questions about this or anything else, please send us an email at thebirchstore@gmail.com or call us at 518-576-4561.